Terms of Use

SomalMed prepares and coordinates medically necessary treatment in India for patients from Somalia. We organise your records, help you reach a licensed or certified hospital, and coordinate travel and stay. We are not a hospital, we do not practise medicine, and the doctors who treat you do so under their own responsibility.

Nothing on this website or from our coordinators is medical advice. Decisions about diagnosis and treatment are made by qualified doctors, not by us. We will never promise a cure, a visa, or a fixed price that the medical facts cannot support. The reviewing doctors and hospital decide whether treatment is suitable.

Any range or estimate we share at first is an early planning figure. Before you proceed, SomalMed provides a clear, itemised estimate in your name, based on the treatment plan and price confirmed with the hospital.

Starting your case is free. We do not add a markup to treatment or charge you a service fee. If you proceed, payment is required only after you receive and confirm your written plan and estimate. We explain every payment step before any money moves. You are responsible for the care and travel costs you agree to.

• Give us accurate and complete information so we can prepare your case properly.
• Make sure you have the authority to share any patient’s information you send us.
• Make your own decisions about treatment and travel, with the advice of the treating doctors.

Hospitals, doctors, airlines, accommodation, and visa authorities are independent of SomalMed. They provide their services under their own terms and are responsible for them. We coordinate, but we do not control their decisions or outcomes.

We take real care in preparing and coordinating your case. To the extent the law allows, SomalMed is not responsible for medical outcomes, for the decisions of hospitals or authorities, or for losses outside our reasonable control. Nothing in these terms limits any responsibility that cannot be limited by law.

These terms are governed by the laws of the jurisdiction in which SomalMed operates. Any dispute will be handled there.

We may update these terms as our service grows. When we do, we will change the “last updated” date above.

Questions about these terms? Email hello@somalmed.com or message us on WhatsApp.