Terms of Use

These terms cover your use of this website and the case-preparation and coordination help you ask SomalMed to provide. Our Privacy Policy explains how we handle your information.

We prepare the medical information you already have into a file the hospital can review. We follow up with the hospital and explain its written response and quote. If you continue, we help with visa requirements, travel and accommodation. One named person handles your administrative journey and can be reached whenever you need administrative or travel support.

SomalMed is not a hospital or an emergency service. We do not diagnose illness, choose treatment or provide medical advice. Hospitals and licensed clinicians make medical decisions. We do not promise recovery, a visa or a final price the hospital has not confirmed.

If you need urgent medical help, contact local emergency services or go to the nearest hospital.

Any estimate shared before hospital review is for planning only. After the hospital reviews your file, you receive its written response and quote. You can verify the quote directly with the hospital. We explain what it includes, what may change and what is not yet known.

Starting your case is free. SomalMed charges no service fee and adds nothing to the treatment price. For the same treatment plan and ward level, you will not pay more than the hospital's published price.

We explain the approved payment route before treatment money moves, and we never ask you to send treatment money to a personal account. You are responsible for the treatment and travel costs you agree to.

Hospitals, airlines and accommodation providers may have their own cancellation, change and refund rules. We will show you the relevant terms before you pay.

You must:

• Give us accurate information about the patient, treatment, passport and travel needs.
• Make sure you are allowed to share information about another person.
• Use the document route SomalMed provides. Do not send medical information on WhatsApp.
• Read the hospital's response, quote and payment conditions before deciding.
• Submit your own visa application. SomalMed helps you understand and prepare what is required; the authority makes the decision.

Hospitals, clinicians, airlines, accommodation providers and visa authorities are each responsible for the service or decision they provide. They may also have their own terms. We coordinate their part of the journey, but we do not control their decisions or outcomes.

SomalMed is responsible for preparing and coordinating the administrative work with reasonable care. To the extent the law allows, we are not responsible for medical outcomes, decisions made by hospitals or authorities, or events outside our reasonable control. Nothing in these terms removes responsibility that the law does not allow us to remove.

If these terms change, we will update this page and the date above.