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SomalMed
Soomaali

For clinicians and care teams

Refer them for treatment in India. Continue their care when they return.

SomalMed is a coordination partner for Somali patients preparing treatment in India. We prepare the case, coordinate the hospital and arrange the journey. When the patient returns, we reconnect them with you so their follow-up can continue.

Refer a patient

Name and phone are enough - we prepare the case and journey - continued care after return

Anyone the patient trusts can make an introduction. Community and travel contacts →

Referral status · Example

Ref SM-2048

A.H.

Patient · A. H.

Referred by you

In progress

  1. Referred

    You sent name + number

  2. Case prepared

    Records organised by SomalMed

  3. Hospital responded

    Plan and estimate received

  4. Travelling for treatment

    Administrative support continues

  5. Back for follow-up

    Reconnected with you

Administrative work handledFollow-up returns to you

An example of how you can follow your case’s progress.

For clinicians and care teams

When treatment is unavailable here, the referral should not be the end of the relationship.

You tell the patient to seek care abroad. Too often, that is the last time you hear from them.

No clear next step for the patient

You know they need treatment abroad, but there is no clear handoff after that advice.

No one tells you what happened next

The patient leaves to find care, and you hear nothing about the journey or return.

No handoff when the patient comes home

Follow-up, medication and future care continue without reconnecting with you.

SomalMed gives the referral a clear path abroad—and a clear path back to you.

A clear referral to India, with continued care after returning home.

01

One message to start

Send the patient's name, phone number and what they need. Do not send medical records on WhatsApp.

02

We handle the coordination

We prepare the case, follow up with the hospital and organise the administrative journey.

03

You stay informed

We tell you when contact is made, when the case reaches the hospital and when the journey moves ahead.

04

They return for continued care

When the patient comes home, we reconnect them with their clinician for continued care.

How the referral works

Four steps. You do the first one.

  1. 01

    Introduce the patient

    Send us their name, number and what they need. One WhatsApp message starts the handoff.

  2. 02

    We call them and prepare the case

    We contact the patient, collect the records the hospital needs and organise them into one clear file.

  3. 03

    The hospital reviews the case

    The hospital sends its treatment plan and written quote. We explain both clearly before the patient decides.

  4. 04

    Treatment in India, then continued care at home

    We help prepare the visa requirements and arrange travel and accommodation. The named coordinator is reachable 24/7. When the patient returns, we reconnect them with their clinician for continued care.

Refer a patient

You make the introduction. We handle the administrative work.

For clinicians and care teams

They travel for treatment. They return to you for follow-up.

SomalMed coordinates the journey abroad. When the patient comes home, we reconnect them with you for follow-up visits, medication and continuing local care.

After treatment in India, the patient continues their care with you.

The patient journey

Referrer brief

Treatment in India

The hospital’s treatment plan

Care after returning home

  • Follow-up visits
  • Ongoing medication
  • Future appointments
  • Continuing local care

When your patient comes home, we guide them back to you.

A referral should strengthen the trust you have already earned.

We tell the patient what is known, who is responsible and what happens next, and arrange continuing care with their clinician when they return.

  • Licensed and certified hospitals

    We show the patient the exact hospital and the licence and certification they can check.

  • No false promises

    We never guarantee a cure, final price or visa. We explain what is known and what may still change.

  • The hospital's quote, in writing

    The patient receives the hospital's written quote, can verify it directly and sees what may still change.

  • One named person stays responsible

    The patient knows the named person responsible for their case and can reach them 24/7 throughout the journey.

  • A clear return handoff

    When the patient returns, we reconnect them with their clinician so care can continue locally.

  • No added patient cost

    SomalMed charges no patient service fee and never adds to the hospital's treatment price.

Anyone the patient trusts can make the introduction.

The patient agrees first. After that, every referrer takes the same simple first step.

Route A · Clinical

Clinicians and care teams

Refer a patient for treatment in India. Continue their care when they return.

  • DoctorsNurses
  • Clinic ownersPharmacies
  • LabsMedical coordinators

First stepa name, a number and what they need on WhatsApp.

Route B · Community & travel

Trusted community and travel contacts

Introduce the patient. We contact them, prepare their medical file and coordinate their journey.

  • Visa offices
  • Ticketing agents
  • Travel and care-coordination companies
  • Trusted community contacts

First stepa name, a number and what they need on WhatsApp.

Do not send medical records on WhatsApp. We contact the patient, collect what the hospital needs and explain what happens next.

Questions referrers ask.

  • Who can refer a patient to SomalMed?

    Doctors, clinics, pharmacies, laboratories, travel professionals and trusted community members can introduce someone to SomalMed. The patient must agree before you share their name and number.

  • What do I need to send to refer someone?

    Send their name, phone number and what they need. Do not send medical records on WhatsApp; we collect those directly from the patient.

  • What happens after I make the referral?

    We contact the patient, prepare the medical file, get the hospital's response and written quote, and explain them clearly. If the patient chooses to continue, we arrange the journey.

  • Will I have to manage the case?

    No. You make the introduction; SomalMed handles the administrative work.

  • As their clinician, will the patient return to me for continued care?

    Yes. When the patient returns, we reconnect them with you so follow-up visits, medication and continuing care can stay local.

  • Will I know how the referral is progressing?

    Yes. We tell you when we have contacted the patient, when the file reaches the hospital and when the journey moves ahead. Medical details remain between the patient and the treating team.

  • Does using SomalMed cost the patient more?

    No. For the same treatment plan and ward level, the patient never pays more than the hospital's published price. SomalMed charges the patient no service fee.

  • Can I send medical records on WhatsApp?

    No. Send only the patient's name, number and what they need. We tell the patient how to send their medical records.

Make the introduction. We'll take it from there.

Send us the patient's name, number and what they need. We prepare the case, coordinate the journey and arrange the return handoff for continuing care.

Refer a patient

Name and phone are enough - we prepare the case and journey - continued care after return

  • Name and phone are enough
  • We handle the administrative work
  • Continued care after returning home