Privacy Policy

SomalMed prepares your medical file for hospital review and helps coordinate the administrative journey for treatment abroad. We are not a hospital and do not provide medical advice or treatment.

SomalMed is based at Jidka Wadnaha, Howl Wadaag, Mogadishu, Somalia. You can call +252 61 391 8225, message us on WhatsApp, or email hello@somalmed.com.

We may collect:

• Your name, phone number, email address and location.
• The medical information needed to prepare your file, such as referral letters, test results, scans, prescriptions and medicines you take.
• Travel information needed if you decide to continue.
• Basic information about how the website is used.

We may receive this information from you, a parent or legal guardian, a referrer, a hospital, or another person helping you.

• To prepare your medical file.
• To send it to the hospital for review.
• To explain the hospital's response and written quote.
• To help with visa requirements, travel and accommodation if you continue.
• To tell you where the work has reached.

Do not send medical information on WhatsApp. Start by sending your name, phone number and a message. We will tell you what is needed next and how to send it.

We do not sell your information. We share only what is needed for the work you ask us to do:

• The hospital and its clinicians receive the medical information needed to review your file.
• Travel and accommodation providers receive only the identity, date and journey details needed for their service, not your medical file.
• Providers that help us run the website or communications receive only what they need to perform that work.
• Information may be given to an authority when the law requires it.

Because the hospital reviewing your file or providing treatment may be outside Somalia, some information may be sent outside Somalia. We send only what is needed for that part of the work.

We keep your information only as long as it is needed for your case or the law requires us to keep it. Access is limited to the people doing the relevant work. No internet service is completely secure, so please do not send information we have not asked for.

You can ask us to show you the information we hold about you, correct it, delete it, or stop contacting you. If the law requires us to keep particular information, we will tell you.

If the patient is a child, a parent or legal guardian gives us the information and acts for the child.

We use basic website analytics to understand which pages are visited and whether the website works properly. We do not use this information for advertising. We do not currently use advertising or tracking cookies.

If the way we use information changes, we will update this page and the date above.